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A question about a game is answerable in a way a question about an account is not: every round you have played is on record by title and timestamp. Give support those two things and they can pull the round itself.

What Support Can Pull Up About a Round

Every round you have played is on record: the game, the stake, the outcome and the timestamp. That is a different kind of question from one about an account, because it has an answer that can be looked at rather than explained. Give an agent the title and roughly when, and they can open the round itself.

What that settles, in practice: whether a bonus round paid what its paytable says, whether a bet was accepted before the window closed, whether a cannon shot connected, and what a live table's shoe actually held. None of those is a matter of opinion once the round is on screen. A screenshot helps with a paytable question and is easier to send on WhatsApp or Telegram; anything happening right now is faster on live chat. All three are staffed around the clock.